+1 (843) 534-1666<\/a><\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ background_image=”https:\/\/unitedsupplygroup.co\/wp-content\/uploads\/2024\/06\/hardware-60.jpg” custom_padding=”40px|30px|40px|30px|true|true” custom_padding_tablet=”30px||30px||true|false” custom_padding_phone=”” custom_width_px__hover=”1080px” custom_width_px__hover_enabled=”1080px” custom_width_percent__hover=”80%” custom_width_percent__hover_enabled=”80%” locked=”off” global_colors_info=”{}” background_color_gradient_start__hover=”#2b87da” background_color_gradient_start__hover_enabled=”#2b87da” background_color_gradient_end__hover=”#29c4a9″ background_color_gradient_end__hover_enabled=”#29c4a9″ use_background_color_gradient__hover=”off” use_background_color_gradient__hover_enabled=”off” background_color_gradient_type__hover=”linear” background_color_gradient_type__hover_enabled=”linear” background_color_gradient_direction__hover=”180deg” background_color_gradient_direction__hover_enabled=”180deg” background_color_gradient_direction_radial__hover=”center” background_color_gradient_direction_radial__hover_enabled=”center” background_color_gradient_start_position__hover=”0%” background_color_gradient_start_position__hover_enabled=”0%” background_color_gradient_end_position__hover=”100%” background_color_gradient_end_position__hover_enabled=”100%” background_color_gradient_overlays_image__hover=”off” background_color_gradient_overlays_image__hover_enabled=”off” make_fullwidth__hover=”off” make_fullwidth__hover_enabled=”off” use_custom_width__hover=”off” use_custom_width__hover_enabled=”off” width_unit__hover=”on” width_unit__hover_enabled=”on” use_custom_gutter__hover=”off” use_custom_gutter__hover_enabled=”off” gutter_width__hover=”3″ gutter_width__hover_enabled=”3″ make_equal__hover=”off” make_equal__hover_enabled=”off” background_color_gradient_stops__hover=”#2b87da 0%|#29c4a9 100%”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” custom_padding_last_edited=”off|desktop” global_colors_info=”{}” padding_last_edited=”off|desktop” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Roboto|500|||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”Roboto|900|||||||” header_font_size=”65px” header_line_height=”1.2em” background_layout=”dark” header_font_size_tablet=”45px” header_font_size_phone=”35px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” header_2_font_size__hover=”26px” header_2_font_size__hover_enabled=”26px” header_2_letter_spacing__hover=”0px” header_2_letter_spacing__hover_enabled=”0px” header_2_line_height__hover=”1em” header_2_line_height__hover_enabled=”1em” header_2_text_shadow_style__hover=”none” header_2_text_shadow_style__hover_enabled=”none” header_2_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_2_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” header_3_font_size__hover=”22px” header_3_font_size__hover_enabled=”22px” header_3_letter_spacing__hover=”0px” header_3_letter_spacing__hover_enabled=”0px” header_3_line_height__hover=”1em” header_3_line_height__hover_enabled=”1em” header_3_text_shadow_style__hover=”none” header_3_text_shadow_style__hover_enabled=”none” header_3_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_3_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” header_font_size__hover=”22px” header_font_size__hover_enabled=”22px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_line_height__hover=”1em” header_line_height__hover_enabled=”1em” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]<\/p>\n
Refund and Returns Policy<\/h1>\n
Your Friendly Neighborhood Hardware Store<\/p>\n
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Refund and Return Policy<\/h2>\n
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At United Supply Group, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund Policy outlines the steps and conditions under which you can return items and receive a refund.<\/span><\/p>\nEligibility for Refunds<\/b><\/p>\n
– Timeframe:<\/b> You may request a refund within 30 days of receiving your order.<\/span><\/p>\n– Condition:<\/b> Items must be returned in their original condition, unused, and with all original packaging and tags intact.<\/span><\/p>\n– Proof of Purchase:<\/b> A valid receipt or proof of purchase is required for all refund requests.<\/span><\/p>\nNon-Refundable Items<\/b><\/p>\n
Certain items are not eligible for refunds, including:<\/span><\/p>\n– Perishable goods (e.g., food, flowers)<\/span><\/p>\n– Downloadable software and digital products<\/span><\/p>\n– Gift cards<\/span><\/p>\n– Personal care items (e.g., cosmetics, skincare) if opened or used<\/span><\/p>\nProcess for Refunds<\/b><\/p>\n\n- Initiate a Return:<\/b> Contact our Customer Support team via email to initiate the return process. Provide your order number and details of the item(s) you wish to return.<\/span><\/li>\n
- Return Authorization:<\/b> Upon approval, you will receive a Return Authorization Number (RAN) and instructions on how to return your item(s).<\/span><\/li>\n
- Shipping:<\/b> Ship the item(s) back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.<\/span><\/li>\n
- Inspection:<\/b> Once we receive the returned item(s), we will inspect them to ensure they meet the refund eligibility criteria.<\/span><\/li>\n
- Refund Issuance:<\/b> If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.<\/span><\/li>\n<\/ol>\n
Partial Refunds<\/b><\/p>\n
Partial refunds may be granted in the following situations:<\/span><\/p>\n– Items not in their original condition, damaged, or missing parts for reasons not due to our error.<\/span><\/p>\n– Items returned after the 30-day refund window.<\/span><\/p>\nExchanges<\/b><\/p>\n
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Support team.<\/span><\/p>\nLate or Missing Refunds<\/b><\/p>\n
If you haven\u2019t received a refund within the specified timeframe:<\/span><\/p>\n– Check your bank account again.<\/span><\/p>\n– Contact your credit card company; it may take some time before your refund is officially posted.<\/span><\/p>\n– Contact your bank; there is often some processing time before a refund is posted.<\/span><\/p>\nIf you\u2019ve done all of this and still have not received your refund, please contact us at support@unitedsupplygroup.com.<\/span><\/p>\nContact Us<\/b><\/p>\n
For any questions or concerns regarding our Refund Policy, please reach out to our support team at support@unitedsupplygroup.com. We are here to assist you and ensure a satisfactory resolution.<\/span><\/p>\nThank you for shopping with United Supply Group!<\/span><\/p>\n <\/p>\n
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75 Port City Landing, Suite 110, Mt Pleasant, SC 29464 \u2022 Open Everyday 7am-8pm+1 (843) 534-1666Refund and Returns Policy Your Friendly Neighborhood Hardware StoreRefund and Return PolicyAt United Supply Group, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund Policy outlines the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n
This is a sample page.<\/b><\/p>\n\n\n\nOverview<\/h2>\n\n\n\n
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n
Additional non-returnable items:<\/p>\n\n\n\n
\n- Gift cards<\/li>\n
- Downloadable software products<\/li>\n
- Some health and personal care items<\/li>\n<\/ul>\n\n\n\n
To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n
Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n
There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n
\n- Book with obvious signs of use<\/li>\n
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
- Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n
Refunds<\/h2>\n\n\n\n
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n
Late or missing refunds<\/h3>\n\n\n\n
If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n
Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n
Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n
If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n
Sale items<\/h3>\n\n\n\n
Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n
Gifts<\/h2>\n\n\n\n
If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n
If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n
Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n
Need help?<\/h2>\n\n\n\n
Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/unitedsupplygroup.co\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unitedsupplygroup.co\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/unitedsupplygroup.co\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/unitedsupplygroup.co\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/unitedsupplygroup.co\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":8,"href":"https:\/\/unitedsupplygroup.co\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":306,"href":"https:\/\/unitedsupplygroup.co\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/306"}],"wp:attachment":[{"href":"https:\/\/unitedsupplygroup.co\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}